Category Archives: Internal Processes

American History 101

You’re a large organization with divisions and departments and teams. You have vice presidents and managers and team leaders. You have a web team that manages your massive public web site. They have designers and developers and a manager. So, … Continue reading

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Are Job Descriptions Bad For Business?

Job Descriptions can be useful tools during the hiring process. They help employers specify their needs and they help potential employees identify positions that they are qualified for. Without a clear description of the skills needed to do a job … Continue reading

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When Uncomfortable is Good

Discomfort can be a sign that something is wrong and action is required to fix it. Such is the case when one sits on a porcupine, leans on a hot stove, or accidentally walks in on stranger in the shower. … Continue reading

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Analysis Paralysis

Balance is key to many (though not all) areas of life. Today we’re going to explore the need to find a healthy balance between analysis and action. Spending too much time and effort on either will lead to stagnation and … Continue reading

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Pondering the Ponderous

Inertia makes it difficult for large objects in motion to change direction. Large organizations suffer from an institutional inertia that makes it difficult for them to adapt and conduct business in new ways. This can apply to the way mail … Continue reading

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Optimizing Processes Globally

Over time every individual and group will develop patterns of behavior that they repeat regularly while they work. These patterns can be formalized as documented business processes or left undocumented, but gradually they will solidify and become patterns of behavior … Continue reading

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