Customer Centered Businesses

Our Customer Centered Business blog discusses web design, business process consulting, and related issues in clear, non-technical language.

Apple Customer Service

Mar 23 2009

I purchased a Griffin Elan Form Case from Best Buy to protect my iPhone. As i was putting the case on and sliding the stiff polycarbonate screen protector in place and i realized that there was a large scratch running down the center of my iPhone. So i pulled the case and screen protector off and examined the iPhone. It was officially ruined. The screen protector had managed to put a deep scratch along the majority of my screen making it painfully annoying to try to use.

I went back to Best Buy and showed the sales associate the scratch. All he could do was look in amazement that this could possibly happen to an iPhone screen. I explained to him what happened and he basically told me to go talk to the folks at Apple.

I went to the local Apple store at Partridge Creek after making an appointment online. The tech at the Apple store took one look at my iPhone and asked what i did. I explained what happened and I asked what he could do if anything. He explained that there isn’t any way to fix a scratch like i had but they could swap out the iPhone. At first i thought i heard him incorrectly, and i actually asked him to repeat what he said. I have had my iPhone since July 11th, 2008 and even though i had the Apple Care warranty i was pretty sure that screen scratches aren’t covered. The tech asked if i had all my data backed up and i told him i had. He disappeared for a minute and sure enough he came out with a new iPhone and he promptly switched my information over to the new device.

I am eternally grateful to the team at the Partridge Creek store for taking care of my issue even though it was caused by a third party product and not covered under Apple’s warranty. I will not soon forget the service they provided and the next time i need to get anything computer related, the Apple Store at Partridge Creek will be my first stop.

AxiomTV is now in a private Beta. We’ve got everything working well and are working up to our public launch. If you are interested in being a part of the private beta please contact us. Content owners and distributors who just want to preview the site are also welcome. (0)

Mandy & Pandy Site Launch

Feb 13 2007

(via Donklephant) Net Neutrality is the principle that traffic to and from all website should be treated equally by Internet Service Providers (ISPs). They should not be allowed to slow down or speed up traffic based on what it is or whether they were paid a toll by the website operator. Basically, you paid for your connection to the internet and the people who ruin the website paid for their connection. The ISPs want to charge the web site providers an additional charge on top of that. The effect is that they can extort fees from richer companies and prevent new companies and new services from prospering. They can also use this technique to crush competitors such as when they drop VoIP calls that are from competing companies or slow down video or music downloads that come from a competitors site instead of their preferred service. The effect of this practice (which has already happened and is happening) is to stifle innovation and competition, which hurts consumers and to raise the cost of doing business online to cover the new tolls. This is bad for everyone that isn’t an ISP and frankly it’s not that great for them in the long term as the Internet suffers. The Internet was developed on the principle of Net Neutrality, it is part of the model that has made it a global success. Allowing a few greedy companies to break that model hurts everyone. Their networks exist in large part thanks to taxpayer subsidies and government granted monopolies and they run through public right-of-ways. It is well within our rights to demand that they act as neutral carriers of data packets and not as the gatekeepers or censors of what is on the Internet. Visit Save the Internet to learn more and take action. (0)

John McCain Loses My Vote

Dec 14 2006

Infinite Web Design