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Keith recently wrote about a really bad customer experience he had at Overstock.com. I feel badly for him but it also got me thinking about how rarely I see rants about great customer experience online and I’d like to change that.

I am in the process of buying a house and I’ve had some really fantastic experience with the people that I’ve met. I want to make sure that they are recognized for going above and beyond to make sure my customer experience is as good as it could be.

The Realtor

Michael Baldwin was showing me some homes and I saw a sign for a house down the street that was For Sale By Owner, or FSBO as those in the know say. He was as helpful as could be in calling up the owners and arranging a viewing. Of course, this being my first day of looking for houses I had no idea that selling the house FSBO should be taken as a sign that working without a Realtor and their commission is preferred. Michael recognized the reticence on the part of the owners and offered to take himself out of the deal, despite having a signed agreement with the owners, in order to ensure that they accepted my offer. This was a classy move on his part, putting my interests ahead of his own. I absolutely recommend working with him if you are looking for a house in the Detroit area, he will treat you with respect and place your interests first. Leave a comment or contact me and I’ll put you in touch with him.

The Loan Officer

Matthew Firlik of Quicken Loans met with me after the kind folks at DFCU told me I was out of luck since I have a short full time work history (having received my M.S.I. last year from U of M). Matt looked at my earnings and state of employment and found a way to work with me. Instead of dismissing my case he sat with me for two hours and went over all of my options and found a loan that worked for me. He has been fantastic and now I’m just a couple of weeks away from closing on my dream home. Everyone I’ve spoken with at Quicken has been friendly and passionate about making sure my experience was positive.

The Hosting Company

After a terrible experience dealing with CI Host (they stink so no link) we decided to move one of our clients, CIMdata, to a new host. I tested a few of them out to see how they would respond to some simple requests about their servers. Dreamhost e-mailed me back with a brief reply about a day after I submitted the form on their website. Media Temple (mt) called me back at around 11pm, a few hours after I submitted the form and left me a voicemail with the support persons name and direct line. I spoke with him the next morning and he was extremely friendly and helpful.

I’ve had to call them a few more times since then and each person I’ve spoken with has been courteous, helpful, and absolutely open to talking me through whatever I needed. They didn’t discourage phone calls, e-mails, or any other form of communication I might prefer, they just tried their best to help and accommodate me. That’s good customer service and you may consider me an official fan of Media Temple.

Anyhow, I hope that my praise will encourage you to consider doing business with these companies and individuals and that your experience will be as great as mine was. I’m not affiliated with the companies described here and get nothing but personal satisfaction out of any business you do with them.100 poor guarantee loans creditin loans london home 100rental loans 100 propertyadvance 1000 payday loan 2010000 payments loan monthlyloan 10k personal adverse unsecurednew loan 17 12 payday18 12 payday com quick loan Mapinsurance receivable credit accounts commercialbonus up golden casino palace 200sph a460 ringtonecollege accredited life experience credit22 casino 22onlinepm a840 ringtonecredit reporting accurate fair act24hours casino game Mapstructural loan adjustment facilityazura mp3 80867es mp3 ton8100 mp3 lgloan network administration68 mp3 guns820 yh samsung mp3loan personals adult dating ads Mapringtones piece 350 ringtone mp3 centa 670 ringtonesringtone star a warsphone cell accessories ringtonesmp3 r kelly ringtone 10055 ringtone 355maker a free ringtone Map730 nextel free ringtonegood few men ringtone amotorola absolutely free ringtonenokia ringtone free polyphonic 11006220 nokia ringtoneringtone free cell absolutely phonedc ac mp3 ringtoneif 112 ringtones what Mapabout casinos monacoislands 1000 casino charityabout casinos monacoif casino advantagesand albuquerque casino resortscasino aladdin and hoteameristar casino missouri city kansascasino credit account accepting card merchant Mapmovies bdsm freedownloads free movie pornmovies hogtiedmovies girl blue lasex movie toonsamples movie free pornmovies tits bigmovies cock big Mapbrande roderick moviemovie the doo scoobyclips avi jpeg movieewa sonnet moviefree sex movie with sound clipsmovie trip euro themovie clips big boobpost movies free gay Map