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Customer Centered Design

Our Customer Centered Business blog discusses web design, business process consulting, and related issues in clear, non-technical language.

Go Michigan

Nov 17 2006

This one is just from me, Brad will have to post on his Spartans when March Madness comes around, but this is a truly historic couple of days for the University of Michigan. Today the Michigan family lost a legend in Bo Schembechler. Bo was a giant who helped shape the proud Michigan football tradition.

Tomorrow our football team faces Ohio State in one of the biggest games ever. Bitter rivals, the top two teams in the country, and the winner gets a shot at the National Championship. Today was a sad day to be a Michigan fan, tomorrow will be a great one as we cheer our team to victory in Columbus.

Go Blue!

Being Interesting

Nov 09 2006

Russel Davies writes about how to be interesting (unrelated to the recent brouhaha surrounding the Flickr interestingness patent). This seems to be related to the phenomenon of homophily (the tendency to associate with people like yourself). By stepping outside of your comfort zone to learn and try new things you are breaking from the personal inertia that binds so many of us to our boring daily routines.
Continue reading Being Interesting

Homophily

Nov 05 2006

(via O’Reilly’s Radar)

Homophily refers to the tendency to associate with people who are like you. This is as common in chat rooms as it is in elementary school lunch rooms. There is a natural tendency to seek out and associate with other people that are like us in some way. It makes us feel like we “belong”, like we are not alone. Sometimes this is harmless and even beneficial, as when quilters find each other and form a club. They get satisfaction and enjoyment out of their shared interest. Sometimes it is very bad, as when young men and women with radical inclinations find each other and push one another toward terrorism, strengthening one another’s resolve to kill. Generally the effects are somewhere in the middle, bringing us together with like minded individuals but limiting our exposure to new and interesting people or ideas.
Continue reading Homophily

On Absolutism

Oct 31 2006

(via Donklephant)

A poignant monologue regarding the danger of the desire for absolute knowledge and power and the beauty of the scientific endeavor.

Michael J. Fox, Rush Limbaugh, and Stem Cells

Oct 25 2006

(via Donklephant)

The Washington Post reported on Rush Limbaugh’s outrageous attack on Michael J. Fox for political ads backing candidates who support stem cell research. Mr. Fox suffers from Parkinson’s Disease, one of many terrible ailments that stem cell research may help cure. Mr. Limbaugh accused him of faking his symptoms and not taking his medication to increase the impact of the ads. This is an appalling lack of sensitivity for a person dealing with a serious illness. I’ve listened to Mr. Limbaugh’s show since I was a child, though I generally disagree with his views on social policy I find it interesting to hear the conservative side of political issues. I’m curious if he would similarly attack Nancy Reagan for her pro-stem cell research stance.
Continue reading Michael J. Fox, Rush Limbaugh, and Stem Cells

Don’t Download This Song

Oct 24 2006

(via Forever Geek)

Weird Al Yankovic, who was by the by one of my favorite artists in middle school (I owned all his albums on cassette), has released a wonderful educational song that I think even the Boy Scouts of America would love. The song is really quite catchy, and it’s a free download from his website along with the James Blunt parody You’re Pitiful (MP3 Download).

Tis the Season

Oct 23 2006

Pass a law that says if 75% of eligible voters don’t go to the polls, the election is invalid and will have to be held again in one month. This will mean another 30 days of condescending, mind-eroding, profoundly annoying campaign ads.

(from The Outfit)

Ah, the joy of the political season, when we listen to politicians spout nonsense and vitriol and get to choose between candidates that are jerks, morons, crooks, or worse. I’ve been enjoying the political ads here in Michigan where we have spirited Gubernatorial and Senate races. We have such inspiring candidates as our incumbent Governor Granholm, Dick DeVos (”intelligent design”, seriously?), Debbie Stabenow (obsessed with Canadian trash), and Mike Bouchard.
Continue reading Tis the Season

Firefox 2.0 RC2 Portable

Oct 15 2006

I downloaded Firefox 2.0 RC2 Portable and I’m really pleased with the experience. It’s everything I liked about Firefox 1.5 with some subtle improvements. The upgrade only took about 5 minutes and went smoothly.

A few things helped out with making things go smoothly including:
Continue reading Firefox 2.0 RC2 Portable

World Series Bound

Oct 14 2006

Congratulations to the Detroit Tigers who are headed to the World Series for the first time since their 1984 Championship (when I was just 4 years old). It’s great to see the team doing well again after near historic lows just a few years ago. It’s good for fans and it’s good for Metro Detroit. I’ll be rooting for them in the World Series.

“Stupidity Has Its Own Rewards”

Oct 05 2006

(via Boing Boing)

That’s my Dad’s favorite saying, oft repeated after seeing a particular appalling example of human stupidity. Today I’d like to highlight a prime example of stupidity and weak minds at work that rears its head again and again – book banning. This time it came up in Houston, Texas when Alton Verm, of Conroe tried to get the school board to ban Farenheight 451, a novel by Ray Bradbury (story on the Courier website).

The great irony is that Mr. Verm proposed banning a book about book burning during the National Library Association’s Banned Books Week. Banning books is the act of intellectual cowardice. Those who fear the spread of knowledge are relying on a state of ignorance to hold their world together. Sometimes this comes in the form of government officials attempting to hold onto power by keeping the citizenry uninformed. This time it comes in the form of a parent, who has admittedly not even read the book in question, trying to keep a book with content that he is told he would object out of the hands of students. He wants ban the school from providing this book to its students. Apparently, his 15 year old daughter reading this book would undermine her fragile belief system.

No belief is sacred or should be safe from challenges in a free, open society. While respect for the beliefs of others is important, it is only through the free and open exchange of ideas and through exposure to many viewpoints that children can form a functional, reasonable world view. Trying to ban books is not the path to becoming a better person or society. It is simply a path to willful ignorance and dysfunction.

The school district in question should be applauded for the way they have handled Mr. Verm and his daughter. They have refused to remove the book from the curriculum, but they provided a book with similar themes but less “offensive” language for the young Ms. Verm to read instead. This respects her and her father’s right to refuse to learn or be exposed to new ideas without caving to their unreasonable demands that their self imposed ignorance be imposed on all students.