Digsby has opened its doors to the public and while there is clearly work to be done I’m pretty impressed with the software. Digby is a desktop application that puts all your instant messaging, email, and social network updates in one spot. The interface is nice, with some basic themes you can choose form. I like the simple system notifications as well. The IM one is really cools since you can respond from the notification bubble.
They also offer a nice embeddable chat widget you can add to websites. I’ve the one below to our Contact page. It took me about 5 minutes to customize and add to the site. I love that it lets a visitor instantly interact with me if I’m available. I’m looking at adding these to more of our sites to help with customer service. Google Talk has a similar feature that works much the same way. Both are free and easy as pie to add to a site.
One small thing I’d like to see in the chat widget is a change in the Edit Nickname at the bottom. It’s not obvious that you should select it and change it. I’d like to see that as a more apparent form field and for the text to highlight when selected… I don’t see many people putting in a useful name when they start chatting using the widget on a site.
Kevin Hall
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